International Order & Shipping Information

General Information

Diamond Exchange Federation currently offers free international Express shipping to over 180 countries.

FREE FedEx® and MALCA AMIT Secured Delivery shipping on every order within the US and to 43 international countries.

We ship most Diamonds within 3-6 business days after you place your order and payment is confirmed. The delivery time frame may vary according to the destination.

  • International Express – Shipments are delivered in a 1-5 days after it leaves International shipping facility.

These Shipping timeframes are in addition to the standard shipping time for a diamond to locate globally, Securely Packed and arrive at the international shipping facility from the diamond bourses country location.

some rare diamond may take an additional 5 business days for delivery.

Please select a region to check if we currently offer shipping to your country and to view information about estimated delivery timeframes:

North and South America
Middle East

Note: If you are shipping an order to an APO/FPO/DPO or Puerto Rico address,  please let us know before make any order .

Shipping Charges

Free shipping - order diamonds more than $500 will shipped free by international Express ,supply with tracking number and insurance.

FREE FedEx® shipping on every order within the US and to 43 international countries.


Please note that some countries will charge additional fees at local customs  Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.


we supply for all order insurance .

Shipment insurance protects your order against damage or loss while your order is in transit.

The employees who process your order are thoroughly trained and evaluated on proper packaging methods to ensure your items arrive in pristine condition.

If there is an incident during shipping, insurance will cover:

  • Merchandise
  • International Shipping Charges
  • Duties
  • Taxes
  • Currency Risk


Returns & exchanges

We gladly accept returns and exchanges

Contact us within 3 days of delivery
Ship items back within: 7 days of delivery

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders ( Custom jewelry )

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

please contact us for any further information.